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MCDST Supporting Users and Troubleshooting a MS Windows XP OS
Exam Number: 70-271 Exam
Associated Certifications: MCDST Supporting Users and Troubleshooting a MS Windows XP OS
Duration: 122 questions
Available Language(s): English
Exam Details
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment. This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

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Preparation Guide for Exam 70-271
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.

This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

Credit Toward Certification
When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:

• Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification

Preparation Tools and Resources
We make a wealth of preparation tools and resources available to you, including courses, books, practice tests, and Microsoft Web sites. When you are ready to prepare for this exam, here’s where you should start.

Instructor-led Course for This Exam
• Course 2261: Supporting Users Running the Microsoft Windows XP Operating System

• Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Microsoft Press Self-Paced Training
• Training Kit: Supporting Users and Troubleshooting Microsoft Windows XP

Microsoft Certified Practice Tests
• MeasureUp: Visit the MeasureUp Web site to take a practice test.

• Self Test Software: Visit the Self Test Software Web site to take a practice test.

Microsoft Online Resources
• TechNet: Designed for IT professionals, this site includes How-tos, best practices, downloads, technical chats, and much more.

• Training & Certification Newsgroups: A newsgroup exists for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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