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Applications in Microsoft Dynamics CRM 4.0
Exam Number: MB2-632 Exam
Associated Certifications: Applications in Microsoft Dynamics CRM 4.0
Duration: 50 Q&As

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Preparation Guide for Exam #MB2-632
Microsoft Dynamics CRM 4.0 Applications

Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 4.0 Customization and Configuration should take this exam.

Credit toward certification
When you pass this exam, you earn credit toward the following certifications:

• Microsoft Certified Business Management Solutions Specialist
• Microsoft Certified Business Management Solutions Professional – Applications for Microsoft Dynamics CRM 4.0
• Microsoft Certified Business Management Solutions Professional – Developer for Microsoft Dynamics CRM 4.0

Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.

E-Learning courses for this exam

• Collection 8913: Applications in Microsoft Dynamics CRM 4.0

Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.

Training materials for this exam

Training materials for Microsoft Dynamics can be ordered through your local partner.

• Course 8913: Applications in Microsoft Dynamics CRM 4.0

Classroom training for this exam

• Course 8913: Microsoft Dynamics CRM 4.0 Applications

Supplemental learning resources

• Sales Management, Marketing Automation, Service Management, Service Scheduling online manuals, and tutorials in online Help in the Microsoft Dynamics CRM product.

Additional skills recommended

• General working knowledge of Microsoft Windows 98, Microsoft Windows 2000 Server, or Windows XP; the installation process; and the Customer Relationship Management process.

Microsoft online resources

• MSDN: Designed as a reference for developers, the Microsoft Developer Network (MSDN) features code samples, technical articles, newsgroups, chats, and more.

• Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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